Follow these steps!
Before you arrive.
- Create an Account Online – Visit skisundown.com and click BUY ONLINE. Then click the my account icon to register for a new account. This will allow you to make purchases that can be loaded on a GO Card. This RFID-enabled media stores your lift ticket, lesson or rental and ensures convenient access through our new lift gates. Go Cards are also reloadable and reuseable season after season.
- Purchase Online – For the quickest access to the slopes, make your lift ticket, lesson, and rental purchases online BEFORE you arrive. You will receive a confirmation email with QR code. Once you arrive on-site, scan this code at a Go Card Kiosk, receive your Go Card, and proceed to the lift gates.
- Check our Conditions Report – Check updates on trail openings and snow totals before you head out.
- Follow Ski Sundown for Updates – Any changes to our Operating Hours will be posted on Instagram or Facebook, so please review BEFORE you arrive.
- Dress for the Weather – Check your favorite weather app for local temperatures and conditions during the period that you will be on the mountain. Make sure that you wear a helmet and dress in layers. Although we do NOT rent helmets on-site, we highly recommend that you bring your own or purchase one in our Ski Shop.
- Review our Trail Map – First-timers should locate the Sunnyside Learning Area and beginner (green circle) trails. Make sure that you understand the trail signs and stay to those areas that match your ability level.
For a stress-free visit!
A few Helpful tips.
- Take a Lesson – Learn with a professional instructor — it’s the safest way to build confidence on the slopes. First-timers should take advantage of our 1st Timer Package, which bundles a lift ticket, group lesson, and rental equipment at a discounted rate.
- Know your Skill Level – Use our Skill Guide to determine which lessons and trails are right for you.
- Rent Equipment – If you don’t want to deal with the hassle of buying and maintaining your own equipment, rent some from us! Our Rental Shop staff will fit you with the right gear for your ability level — just return it before you leave!
- Arrive Early – Always allow plenty of time to get familiar with the layout of our Connecticut ski resort and facilities. If you are taking a lesson, arrive at least 60 minutes in advance of your lesson appointment. This will allow time to rental fitting and pick up, bathroom breaks, outfit changes, gear adjustments, and last-minute snacks.
- Refuel at our Food Court – Skiing and snowboarding is great exercise, so don’t forget to take a break and recharge!
- Parking is FREE – Ski Sundown has a large parking lot which includes parking spaces for people with disabilities. On busy weekends and holidays, please allow our parking lot attendants to assist you in finding a spot.
FAQs
How do I get my Go Card?
Before you arrive, visit skisundown.com and click BUY ONLINE. Then click the my account icon to register for a new account. Select lift tickets, lessons, packages, and/or rentals for purchase. Once you complete the check-out process, you will then receive a confirmation email with a QR code. Head to a Go Card Kiosk, and scan the QR code to print your RFID card.
Where do I put my Go Card?
When it’s time to ski or ride, place your Go Card in a left or right jacket pocket—away from credit cards, cell phone, or other RFID-enabled tickets. Kids can place their Go Card in a pass holder on their goggles/helmet to ensure the RFID Card is scannable at the proper gate height. If you are having trouble entering at the gates, a member of our lifts team will be available to help you.
Where is Guest Services?
You’ll find guest services located at the Welcome Center desk inside the lodge. If you are having issues with your online purchase, you can bring your receipt to any ticket window for assistance. However, we advise you to purchase online BEFORE you arrive so that your Go Card is loaded and ready to print when you arrive. This will help to alleviate long lines at the ticket windows and speed up access to the lift gates!
Where is the Rental Shop?
The Rental Shop is located across from the outdoor ticket windows. To rent equipment for the day, simply purchase your rentals online BEFORE you arrive to load your Go Card. A confirmation email with QR code will be sent to you. Head to a Go Card Kiosk upon arrival and scan the QR code to print your RFID Go Card. Bring your Go Card to the Rental Shop — our expert staff will make sure that your equipment is the right fit for your ability level. If under 18, a parent or legal guardian must also sign the rental waiver. A photo I.D. is required at pick-up.
What should I wear?
Dress in layers! Start with a moisture-wicking base layer (top and pants). Add a fleece or wool top, a water-resistant jacket and pair of snow pants. Wear one pair of wool socks, a helmet, a neckwarmer or balaklava, and waterproof gloves or mittens. You can shed or add to your layering depending on the weather and your level of exertion.
I have a lesson. Where do I find my instructor?
Outside the Rental Shop exit, you will be greeted by a Snowsports School staff member who will assign you to a class. Relax and enjoy your lesson!
Reminder: Please plan to arrive at least 60 minutes ahead of your scheduled lesson time.
What do I do with my rental equipment when I’m done?
Once you are finished using your rental equipment, please enter the Rental Shop through the door marked Rental Return and hand your equipment to an employee behind the counter.