Guest Services - Located inside the Lodge at Desk on your right
Always here to help.
Have questions? Our friendly Welcome Center Staff is happy to assist you! We are located inside the lodge, at the desk opposite of our main food court. You can also find us at any one of our outdoor ticket windows.
HERE ARE A FEW THINGS WE CAN HELP YOU WITH AT THE WELCOME CENTER!
- Semi-private Lessons
- Adaptive Lessons and Programs
- Season Pass Photo IDs
- Midweek 12-pack Photo IDs
- Program Badges
Call the Welcome Center at 860-379-7669 ext. 211. Occasionally during the season, we are overloaded with customer calls. If you are unable to reach us right away, you can always email customer service through the CONTACT tab and fill out the form with your question. Or, review our FAQ sheet, where we answer commonly asked questions.
Season Passes & Tickets InfoPre-Season Hours
Dates
Days
Times
September 13 - Opening Day
Weekdays
9:00AM - 5:00PM
October 2 - Opening Day
Saturdays
10:00AM - 1:00PM
October 31, 2021
Sunday
10:00AM - 1:00PM
November 24, 2021
Wednesday
9:00AM - 3:00PM
Thanksgiving (November 25, 2021)
Thursday
CLOSED
In-Season Hours
Days
Times
Weekdays
8:30AM - 8:00PM
Weekends & Holidays*
7:30AM - 8:00PM
December 24, 2021 (Christmas Eve)
8:00AM - 4:00PM
December 25, 2021 (Christmas Day)
6:00PM - 10:00PM
December 31, 2021 (New Year’s Eve)
8:00AM - 9:00PM
*Holidays: December 24, 27-31, 2021; January 17, 2022; February 21-22, 2022.
Mountain Operating Hours