Ski Sundown Welcome Center | Guest Services | New Hartford, CT

Guest Services Inside Main Lodge

Always here to help.

Have questions? Our friendly Welcome Center Staff is happy to assist you! We are located inside the lodge, at the desk opposite of our main food court. You can also find us at any one of our outdoor ticket windows.

Email the Welcome Center at customerservice@skisundown.com.

Season Passes & Tickets Info

Pre-Season Hours

Dates
Days
Times
Sept. 8, 2025 to Oct. 3, 2025
Weekdays
9:00AM-3:00PM
Oct. 4, 2025 to Opening Day
Saturdays
10:00AM-1:00PM
Oct. 6, 2025 to Opening Day
Weekdays
9:00AM-5:00PM
October 25-26, 2025
Saturday & Sunday
10:00AM-1:00PM
Ski Swap (Nov. 7, 2025)
Friday
9:00AM-8:00PM
Ski Swap (Nov. 8, 2025)
Saturday
10:00AM-8:00PM
Ski Swap (Nov. 9, 2025)
Sunday
10:00AM-2:00PM
November 26, 2025
Wednesday
9:00AM-3:00PM
Thanksgiving (Nov. 27, 2025)
Thursday
CLOSED

In-Season Hours

Days
Times
Weekdays
8:30AM-9:00PM
Weekends & Holidays*
7:30AM-9:00PM
December 31, 2023 (New Year’s Eve)
8:00AM-9:00PM

*Holidays: Dec. 26, 29-31, 2025; Jan. 1-2, 19; Feb. 16-17, 2026.